Shipping & Delivery Policy
Shipping & Delivery
Returns
For all one-time purchases, returns and refunds need to be done within 30 days of purchase. And for all subscriptions, returns and refunds need to be done within 15 days of purchase.
Please contact us at kianhong@twoherbs.com.sg to initiate the return process
We kindly request you to get a tracking code from the post office and share it with us. This will help us monitor the return status
Exchanges
As far as we take measures to ensure smooth delivery of our goods, there are circumstances outside of our control. As such, we accept exchanges for goods received in non-satisfactory condition.
If there are issues with the goods you receive (eg. damaged condition, wrong product), please send us the details, photo evidence together with your order ID to kianhong@twoherbs.com.sg
We will assess your case and guide you on how to proceed
Shipping Fees
Shipping costs are non-refundable. You will need to pay for your own shipping costs for returning your item. You will receive refunds for your original purchase only.
Once we receive the returned goods, we will immediately process a full refund.
You should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.
Late or missing refunds
Note that there is often some processing time by the banks before a refund reflects in your bank statement.
If we have processed your refund and it's not showing in your bank account after a few days, please contact your credit card company and bank.