Refund Policy

REFUNDS

If you are not satisfied with results within 7 days of purchase, you may request a refund. To request a refund, simply return your products to us and email us your refund request at kianhong@twoherbs.com.sg. 

RETURNS

Please send all returns to this address: 
1 Senang Cresent

(Do not send returns to the address on the label.)

We kindly request you to get a tracking code from the post office and share it with us. This will help us monitor the return status.

EXCHANGES

As far as we take measures to ensure smooth delivery of our goods, there are circumstances outside of our control. As such, we accept exchanges for goods received in non-satisfactory condition.

If there are issues with the goods you receive (eg. damaged condition, wrong product), please send us the details, photo evidence together with your order ID to kianhong@twoherbs.com.sg

We will assess your case and guide you on how to proceed.

LATE OR MISSING REFUNDS

Note that there is often some processing time by the banks before a refund reflects in your bank statement.

If we have processed your refund and it's not showing in your bank account after a few days, please contact your credit card company and bank.

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